FAQ

Yes, customization is available! We support customizing packaging styles (such as printing, patterns, material selection) and packaging specifications (adapting to different transportation scenarios) according to customer needs. Custom packaging needs to meet the MOQ requirements of the corresponding products. For details, please consult the sales team.

We not only sell products under our own brand but also provide OEM/ODM customization services, supporting customer's brand packaging and parameter customization.

The Minimum Order Quantity (MOQ) varies by product category, the MOQ for core products such as composite decking and wall panels is 300㎡.

We mainly adopt the B2B (Business-to-Business) model, focusing on serving engineering customers, distributors, wholesalers, etc.; At the same time, we can undertake a small number of B2C customized orders to meet the special needs of individual customers.

The product warranty period ranges from 2 to 20 years, varying by product type. For non-human-caused quality issues during the warranty period, free replacement is provided. The after-sales team responds to inquiries 24 hours a day and provides solutions within 48 hours to ensure customer rights and interests.

The products are environmentally friendly and up to standard! The formaldehyde emission reaches E1 level (complying with EN 14041:2018 standard), pentachlorophenol (PCP) content is ＜5ppm, no heavy metal exceeds the standard, recyclable and reusable, meeting EU environmental protection requirements.

Not easy to damage! Products are packaged with waterproof film + cardboard, and fixed with wooden pallets during bulk transportation to avoid extrusion and collision. For long-distance transportation, additional anti-collision foam filling is added to ensure the products arrive intact

Composite fences adopt solid or reinforced hollow structure with bending strength ≥25MPa, which can resist daily slight impacts without easy deformation or fracture. The smooth surface has no sharp edges and corners, combining protection and safety.

Yes! For bulk purchases by engineering customers and distributors, we offer tiered discounts based on purchase quantity and product category, along with value-added services such as free samples and technical support. For details, please consult our sales team.

In outdoor scenarios, the service life of co-extruded series products can reach 15-20 years, traditional WPC series can reach 10-15 years, and indoor use can be extended to more than 20 years, depending on the usage environment and maintenance.

No complicated base treatment is needed! The product can be directly installed on concrete, steel structure or wood base, as long as the base is flat and dry, matched with special fasteners, with high construction efficiency.

Yes! The products hold the CPR Conformity Attestation Certificate issued by EU Notified Body UDEM, complying with EU standards such as EN 14041:2018, and can be directly exported to the EU and EEA markets.

Aluminum-plastic series adopts aluminum core + plastic composite structure, combining the high strength of aluminum alloy and corrosion resistance of plastic. It is 20% lighter than traditional WPC, easier to install, suitable for high-rise terraces or scenes with limited load-bearing capacity.

No complicated maintenance is needed! Daily maintenance only requires wiping surface dust and stains with clean water or neutral detergent every 3-6 months. For outdoor products, check the installation fasteners once a year to ensure stability.

Regular products can reach D/E level according to EN 13501-1 standard, and special customized models can be upgraded to C level, meeting fire protection requirements of different scenarios.

3D embossed products adopt one-piece molding technology, with texture closely integrated with the base material. Tested to have a wear resistance of over 1000 cycles (weight loss ≤40mg), featuring excellent wear resistance and no easy wear or peeling.

All supporting accessories (starter boards, L-shaped edge banding, joists, adjustable plastic pedestals, etc.) adopt universal design, which can perfectly match composite decking, wall panels and other products in the same series, ensuring installation convenience and structural stability.

Yes! Our products adopt wood-plastic composite technology, free of natural wood fibers favored by termites. Added with fungicides, they can effectively resist termite infestation and mold growth, suitable for outdoor humid environments.Yes! Our products adopt wood-plastic composite technology, free of natural wood fibers favored by termites. Added with fungicides, they can effectively resist termite infestation and mold growth, suitable for outdoor humid environments.

It is recommended to leave a 5-8mm expansion gap during installation to adapt to linear expansion caused by temperature changes and prevent floor buckling. For outdoor installation, an additional drainage slope (1%-2%) should be considered.

All our outdoor series products are added with UV stabilizers. Tested to effectively resist sun exposure, prevent fading and aging, and maintain stable appearance during long-term outdoor use.All our outdoor series products are added with UV stabilizers. Tested to effectively resist sun exposure, prevent fading and aging, and maintain stable appearance during long-term outdoor use.

Yes, we accept custom sizes and colors. First, the product's length and color can be customized according to customer requirements. However, customizing the profile's width, thickness, and design requires remaking the mold. If you have such needs, please consult our friendly sales team.

The co-extruded series has a special co-extruded layer on the surface, featuring stronger wear resistance, stain resistance and UV resistance. Its service life is 30% longer than traditional WPC products, with a more delicate appearance texture.

Our core product range includes composite decking, composite wall panels, composite fences, composite decorative strips and supporting accessories. The composite decking covers multiple segmented models such as co-extruded, 3D embossed, traditional WPC and aluminum-plastic.